Refund policy

At Furlimora, we believe every pet deserves comfort, care, and a little extra happiness.
We work hard to ensure every order arrives in perfect condition, but if something goes wrong — we’re here to make it right.

Returns

We accept returns only in the following cases:

The product arrives damaged
The product is defective
You receive the wrong item

If your order meets one of the conditions above, we will gladly send a free replacement or issue a full refund.

To start a return, please contact us at support@furlimora.com within 14 days of receiving your order.
Please include photos of the damaged/defective item for faster processing.

Returns for reasons such as changing your mind, no longer wanting the item, or ordering the wrong size/color are not accepted.

Condition of Returned Items

If a return is approved:

Items must be unused
Items must be in the original packaging
Items must be shipped using the return label we provide
(items sent back without approval will not be accepted)

Non-returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Filters and related consumables
Any item that has been visibly used or altered

Refunds

After your return is received and inspected, we will notify you regarding the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.

Please note:
Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@furlimora.com

Damages & Issues

Please check your order upon arrival.
If your product is damaged, defective, or incorrect, contact us immediately so we can correct the issue as quickly as possible.

We may request photos or videos to verify the problem and speed up resolution.